8 Customer Service Tips for Hotel Owners

As a hotel owner, do you sometimes have problems with your customer service? Because if you are then let this help you. One of the first things to focus on is the way you treat your customer service staff who deal with the problems of the customers. As a hotel owner you need to know these tips that can help your customer service team to be better so that you wouldn’t have to worry about the reputation of the hotel.

1. Give them an outlet

If you want your customer service representative to always be in good working condition, you need to give them an outlet to release the pressure of dealing with the problems of the customer. An outlet can be free time in the gym on their day off or doing swimming or any creative and healthy way for them to release the negativity that they receive from customers.

2. Learn to be soft

Because your customer service representative would be dealing a lot of customer complaints and negativity, don’t be too hard on them when they make a mistake when you ask them for something. They might be tired dealing with all the customers and they are all human beings so they can only take so much negativity in a day. You need to be firm if you don’t feel they are performing or pulling their weight, but you must try to show compassion when necessary.

3. Train them to handle customers professionally

When it comes to dealing with customers you need to make sure that the customer service representative would be ready for the job. This would mean that no matter how mean or bad the customer is talking to them; they always remain calm and polite. This would also show amazing professionalism because they didn’t lose it in front of the customer and will reflect well on the company. This is a seriously important thing to consider when hiring a member of staff, but just because they already show great professionalism, this doesn’t mean you shouldn’t assist them with more training and advice.

4. Teach them about hygiene and cleanliness

When you are a customer service representative in a hotel, it is essential to look fresh and clean. This would mean that your hair is tidy, your mouth is clean and fresh, you don’t have any stains on your uniform and you smell exceptionally good so that the customer may complement you. People should be well groomed and not looking scruffy. This way you would look professional and give the best possibly impression of the hotel.

5. Feedback from customers and each other

If you want to know how about their performance, you can always ask for a feedback from the customer to check if they were being professional. Even the co-workers will do the same so that you would know the attitude from both the customer and the co-worker’s point of view. This way you would know how to deal with them professionally as the owner. You can them post these reviews online as a way of helping to receive more business. If you receive any negative feedback, make sure you respond to it and learn from the mistakes you’ve made in the past.

6. Freebies

Placing free food and drink in a guest’s room can be a great touch for making them feel welcome. Even if it’s just a bottle of water and a couple of biscuits, these little touches can stick in the memory and add a lot of long term value to your business.

7. Visibility

Always make sure your staff is available and visible at reception. You need to make sure there is always someone there to answer a customers complaint or inquiry. Often if a guest has a problem that is dealt with in a swift, polite manner, the problem is forgotten about. But if they have to wait around and can’t find anyone this can make a problem seem much worse than it actually is.

8. Tips

Share tips fairly among you staff. Owners that pocket the majority of tips or distribute them unfairly might think they’re gaining an advantage, but this is often offset by disgruntled employees. By being a fair boss you can make your customer service representatives want to work for you and provide great customer service.

With these tips, you as the owner of the hotel wouldn’t have to worry when it comes to your customer service because you would know how to deal with them on a certain occasion. This would also help you to be more active when it comes to your customer service. After all, they are still human and they too need their rest because dealing with customers who have a lot of problems can give them pressure and stress and can make them sickly. That is why with the tips you can bet that they would always be ready for work and be professional during working hours.

Futuristic Hotels

Have you seen a sci-fi movie where the designs look high-tech or futuristic? Do you enjoy seeing such a movie? Because if you wanted to, you can always stay in a futuristic hotel to accommodate you. You might not believe but it is true if you wanted here are things that a futuristic hotel might have that most hotels wouldn’t have.

Architectural design.

You see when you think about futuristic hotels it would be something that you don’t see every day. The design goes beyond ordinary and simple and you may reference it to a sci-fi movie or any futuristic movie that you have a watch. There are some futuristic hotels that look like a spaceship that you see in sci-fi movies.

One of my favorite designs is the sphere hotel by Milla Rezanova.

Interior design.

Another thing that a futuristic hotel would have would be the high-tech futuristic design. When you get inside it wouldn’t look like so common room but rather computers and furniture would look like something from a sci-fi movie. This would also go with the rooms of the hotel because you wouldn’t be staying in a 1600 century room but a room with technology and edgy furniture.

Amenities offered.

Rather than the usual retail store and swimming pool, the futuristic hotel can offer you beds that can spin or do certain things for your entertainment , for example having a television that can just pop from the floor so that you can maximize the use of the space in your room. There is even some bathroom glass that changes color.

Gadgets.

Normally, when you stay at a common hotel the telephone would look ordinary but when you visit a futuristic hotel the telephone would look high-tech or is high-tech. This goes with the other gadgets because there are some hotels that can offer you more than just a hotel room telephone like a gold tablet. Security would even be high-tech in a futuristic hotel because those kinds of the hotel have guests that are rich and famous. So, you can bet that the security isn’t your ordinary slide the card to the doorknob kind of thing.

These are just things that the world’s futuristic hotel would have to offer you. You have to understand that they have an image to uphold so when you hear futuristic then you can imagine that you are seeing a building that looks like it’s from the future and would have the amenities from the future. I think futuristic hotels are amazing and worth it if you’re looking for a different feel on your holiday.

The Most Beautiful Magical Nature Hotels

Below are three of the most stunning hotels in the world. They all give a magical feel and encompass a fantastic feeling of being at one with both the natural and spiritual world. I truly believe the best hotels in are the ones which are unique, whether in terms of architecture or the feeling they give the guest. Read below to find more where to find these fantastic places.

1. Magic Mountain Hotel

Officially known as the “Montana Magicia Lodge”, this hotel reminds me of something between a mini volcano and a giant tee-pee. You can find it in the heart of the Patagonian rainforest in Chile. There are no televisions in this accommodation, which may put off some people, but it all adds to the natural feel! With the non-stop pace and constant technology in every day life – this is a great place to get away from it all. There are plenty of outdoor activities, including hiking, a sauna, zip-line and more. The interior features furniture crafted from tree trunks which give a homely, rustic feel.

magic mountain hotel

 

2. Crazy House Hotel

Calling this magical place a hotel doesn’t do it justice, it’s a Gaudi-esque piece of art! You can find it in Vietnam and it was designed by architect Dang Viet Nga. Hang owns the property, and  if you’re lucky you might see her strolling the premises. It’s constructed from a dead tree and the interior is full of weird and wonderful things such as mysterious ladders and giant wooden animals. There is also a garden which follows the same fairy-tale theme with sculptures.

crazyhousehotel

3. La Balade Des Gnomes Hotel

Finally the “La Balade Des Gnomes Hotel” near Durby in Belgium. This unusual hotel is designed as an enormous wooden Trojan horse. This provides a unique experience and there are ten rooms that are all sculpted completely from natural materials. Rooms are $50-$150 per night but it’s certainly worth it if you’re looking to get close to nature and to stay somewhere different. With the perfect mix of comfort & craziness we really recommend giving it a visit.