8 Customer Service Tips for Hotel Owners

As a hotel owner, do you sometimes have problems with your customer service? Because if you are then let this help you. One of the first things to focus on is the way you treat your customer service staff who deal with the problems of the customers. As a hotel owner you need to know these tips that can help your customer service team to be better so that you wouldn’t have to worry about the reputation of the hotel.

1. Give them an outlet

If you want your customer service representative to always be in good working condition, you need to give them an outlet to release the pressure of dealing with the problems of the customer. An outlet can be free time in the gym on their day off or doing swimming or any creative and healthy way for them to release the negativity that they receive from customers.

2. Learn to be soft

Because your customer service representative would be dealing a lot of customer complaints and negativity, don’t be too hard on them when they make a mistake when you ask them for something. They might be tired dealing with all the customers and they are all human beings so they can only take so much negativity in a day. You need to be firm if you don’t feel they are performing or pulling their weight, but you must try to show compassion when necessary.

3. Train them to handle customers professionally

When it comes to dealing with customers you need to make sure that the customer service representative would be ready for the job. This would mean that no matter how mean or bad the customer is talking to them; they always remain calm and polite. This would also show amazing professionalism because they didn’t lose it in front of the customer and will reflect well on the company. This is a seriously important thing to consider when hiring a member of staff, but just because they already show great professionalism, this doesn’t mean you shouldn’t assist them with more training and advice.

4. Teach them about hygiene and cleanliness

When you are a customer service representative in a hotel, it is essential to look fresh and clean. This would mean that your hair is tidy, your mouth is clean and fresh, you don’t have any stains on your uniform and you smell exceptionally good so that the customer may complement you. People should be well groomed and not looking scruffy. This way you would look professional and give the best possibly impression of the hotel.

5. Feedback from customers and each other

If you want to know how about their performance, you can always ask for a feedback from the customer to check if they were being professional. Even the co-workers will do the same so that you would know the attitude from both the customer and the co-worker’s point of view. This way you would know how to deal with them professionally as the owner. You can them post these reviews online as a way of helping to receive more business. If you receive any negative feedback, make sure you respond to it and learn from the mistakes you’ve made in the past.

6. Freebies

Placing free food and drink in a guest’s room can be a great touch for making them feel welcome. Even if it’s just a bottle of water and a couple of biscuits, these little touches can stick in the memory and add a lot of long term value to your business.

7. Visibility

Always make sure your staff is available and visible at reception. You need to make sure there is always someone there to answer a customers complaint or inquiry. Often if a guest has a problem that is dealt with in a swift, polite manner, the problem is forgotten about. But if they have to wait around and can’t find anyone this can make a problem seem much worse than it actually is.

8. Tips

Share tips fairly among you staff. Owners that pocket the majority of tips or distribute them unfairly might think they’re gaining an advantage, but this is often offset by disgruntled employees. By being a fair boss you can make your customer service representatives want to work for you and provide great customer service.

With these tips, you as the owner of the hotel wouldn’t have to worry when it comes to your customer service because you would know how to deal with them on a certain occasion. This would also help you to be more active when it comes to your customer service. After all, they are still human and they too need their rest because dealing with customers who have a lot of problems can give them pressure and stress and can make them sickly. That is why with the tips you can bet that they would always be ready for work and be professional during working hours.

Futuristic Hotels

Have you seen a sci-fi movie where the designs look high-tech or futuristic? Do you enjoy seeing such a movie? Because if you wanted to, you can always stay in a futuristic hotel to accommodate you. You might not believe but it is true if you wanted here are things that a futuristic hotel might have that most hotels wouldn’t have.

Architectural design.

You see when you think about futuristic hotels it would be something that you don’t see every day. The design goes beyond ordinary and simple and you may reference it to a sci-fi movie or any futuristic movie that you have a watch. There are some futuristic hotels that look like a spaceship that you see in sci-fi movies.

One of my favorite designs is the sphere hotel by Milla Rezanova.

Interior design.

Another thing that a futuristic hotel would have would be the high-tech futuristic design. When you get inside it wouldn’t look like so common room but rather computers and furniture would look like something from a sci-fi movie. This would also go with the rooms of the hotel because you wouldn’t be staying in a 1600 century room but a room with technology and edgy furniture.

Amenities offered.

Rather than the usual retail store and swimming pool, the futuristic hotel can offer you beds that can spin or do certain things for your entertainment , for example having a television that can just pop from the floor so that you can maximize the use of the space in your room. There is even some bathroom glass that changes color.

Gadgets.

Normally, when you stay at a common hotel the telephone would look ordinary but when you visit a futuristic hotel the telephone would look high-tech or is high-tech. This goes with the other gadgets because there are some hotels that can offer you more than just a hotel room telephone like a gold tablet. Security would even be high-tech in a futuristic hotel because those kinds of the hotel have guests that are rich and famous. So, you can bet that the security isn’t your ordinary slide the card to the doorknob kind of thing.

These are just things that the world’s futuristic hotel would have to offer you. You have to understand that they have an image to uphold so when you hear futuristic then you can imagine that you are seeing a building that looks like it’s from the future and would have the amenities from the future. I think futuristic hotels are amazing and worth it if you’re looking for a different feel on your holiday.

Some of the Smallest Hotel Rooms in the World

When you are traveling alone, it can be a bit expensive when you are going to get a room in a normal hotel even though you would just be staying for the night or for two nights. That is why rather than spend a lot of money in a room where you don’t need the extra space, you can always stay in hotels where their rooms are compact. This way you wouldn’t have to spend too much money and you wouldn’t have to worry. Here are some countries that can offer you a compact room for you to comfortably stay.

Japan – Capsule hotel

This hotel is very famous in Japan and around the world. You can find them in some parts of Japan. Because of its compact design, you can bet that it will be cheap but it will only be good for one person. This would also be good for people who are planning to stay for a night and the hotel also offers amenities like sleepers and other hygienic things.

 

 

New York – Pod Hotel

This is the perfect hotel for those who want a small place to live in the big apple with good amenities to offer. Because New York is famous for its lavishness then you can bet that the Pod hotel will also be glamorous and the room will be small enough to accommodate a certain number of people.  At least this way you get to experience something different while you are in the hotel. They also offer bunk beds.

 

Mexico – Tubohotel

This is a creative way for you to stay because the rooms will be placed outside where you can be one with nature. This hotel is very different because the rooms can be stack on top of each other and the room is compact so you can bet that it would be enough for you to sleep in comfortably.

 

Russia – Sleepbox Hotel

Another way for you to feel comfortable in a compact room but just like the Pod Hotel, you would have your own bathroom and other amenities that normal hotel would offer. The only difference would be is the size because if you are traveling alone then this is the hotel for you.

 

 

 

England – EasyHotel

If you are in England alone and you need a hotel to sleep in, then the Easyhotel would be the place for you. Situated in London amongst a vibrant nightlife scene, this is great for people who don’t spent much time in the hotel but want to save on accommodation costs. Though the size wouldn’t be as big as a normal hotel, they can still give you high-class service and common amenities that normal hotel would give you.

 

 

Check them out

If ever you are traveling alone or just need a place to stay in for the night, then you can bet that these hotels from these countries can help you, unless you’re claustrophobic!  The prices may be different which would depend on of hotel management but at least you would feel comfortable and you would have a place to sleep comfortably. Even though they can be compact and good for one person, they still can give your proper amenities that normal hotel will give you. So, you don’t have to worry when you need a place to stay because now you know where to go.

Five Tips for Marketing Your Hotel Online

Marketing can be a hard thing to do especially if you don’t know how to do it. But luckily the internet is full of guides of how to actually do stuff on the internet! This guide is one of those resources – we’ve written this to make help you in marketing your hotel on the internet. Here are 5 tips that you can apply and to help you when you are marketing online. This way as well your hotel can increase its exposure, improve conversions, and help you get more guests to the hotel from around the world.

1. Layout

The layout of your website or any popular social media account is very important because customers would want to make sure that they can easily navigate themselves on the website or social media. With good layout, customers would find it appealing because they aren’t being hassled to do searches because they can immediately have the information that they needed immediately. Make sure that you don’t over-complicate things or potential customers will be put off!

2. Music

Adding music can also be another way to market your hotel online because people find it easy to remember things when there is tune in it. This would even be more effective if the music is very catchy and short because if you make it long then they wouldn’t remember much about it.

3. Video

The video is also another way to market your hotel online. The video is, after all, a visual for people to really see what your hotel to offer and they can hear the sounds and the voices of other people. A video can also make the viewer feel like they are part of the experience which is good because they would want to visit your hotel after watching it. You can upload this to Youtube, Vimeo, embed it on your website and post it to your social media pages for maximum effect.

4. Celebrity Endorsement

Having a celebrity or someone famous take pictures of themselves and your hotel can also be another way for you to market your hotel online. The reason is, famous people immediately upload their pictures online and when their fans see it they would get curious and want to visit the hotel as well. If you see someone famous is visiting your hotel – make sure you deliver exceptional customer service, and ask permission to use their photo on your website.

5. Contact Information

Make sure that all of your contact information will be properly and correctly place in the advertisement so that if customers would want to call your hotel and inquire then they can easily do it. You should also add pictures and other information about the hotel so that when the customer would look at it they would get interested and they would visit your hotel. It might sound straight forward, but you should also double check to ensure all contact information is consistent. You’d be amazed how many website have outdated information in directories and on their Google Maps listing.

Conclusion

With these tips, you can improve your online marketing efforts and stop worrying about how to get more guests to your hotel. You don’t have to follow all of these tips, but hopefully they will give you some ideas and possibly reveal areas you’ve missed in your marketing strategy.

How you can Promote your Hotel with a Drone

Drones are those high-tech and high-design airplane type of gadget that you can place your camera in. This way it’s easy for you to capture images from the sky. They have been around for quite a while and they can capture footage from angles which were previously impossible for most amateur or professional photographers. That is why when you want to promote the image of your hotel, using a drone to assist your marketing is one of the best things you can do. You might be wondering why but here are reasons why drones are a great choice to promote your hotel.

Gives amazing views

Stunning Drone View of The Sun Cruise Resort hotel in Jeong Dong Jin, South Korea

Because the drone can fly around in the sky, it can capture amazing footage of the area of the hotel. This way every single area of the hotel can be captured, from the roof to the outside surroundings it can all be captured thanks to the drone. Future guests would be able to see the landscape of the hotel also the details of the hotel and the surroundings of the hotel. This is particularly useful if your hotel covers a large area which is hard to capture from the land.

Shows what the hotel offers

With the drone, it can fly around entertainment areas in the hotel and give a tour of the hotel so that your future guest would be able to see what the different forms of entertainment that you have to offer are. You would be able to see it in an aerial angle. Aerial angles are an amazing trend in doing a video to promote hotels and a lot of people enjoy watching it.

Easy visual for future guests

Your future guest would be able to see what you have to offer them in a video form. You see taking pictures is very different from taking video because with the help of the drone they would be able to see everything and hear everything in the hotel. This way the future guest would have an eager feeling to visit the hotel. People can be reluctant to book a hotel without trust in a hotel. Trust often comes from either a review or recommendation – but this is another way that you can ensure the customer has the trust in the hotel to make a booking.

Creative and new way of advertisement

Drones are used nowadays as a means to advertise hotels because they are able to capture the parts of the hotel in a more fun way. Unlike the usual way of taking videos, drones can provide you with a detailed or closer look at what the hotel has to offer in a fun, creative and new way. This can highlight your business which is one at the cutting edge of new technology which can be an appealing to those tech-savvy guests.

Conclusion

These are some of the main ways on how drones can help promote hotels. The future guest would be able to see everything that the hotel has to offer and a drone is one of the easiest, and most effective ways of providing this. If you feel that your hotel has fantastic features but you’re struggling to relay this to the online world – I’d say it’s definitely worth the investment. Some of the best camera drones are available for around just $500, so you might only need to entice one extra guest for it to be a positive return on investment.

The World’s Tallest Hotel

Have you ever wondered about the world’s tallest hotel? Like you just randomly thought about it and wonder what it can offer you and where it is located so that you can visit it when you have the time? Because if you have wondered about it then let this help you learn more about it so you can travel to it and have more knowledge about it. If you’re passionate about hotels, your excitement will go through the roof.

The world’s tallest hotel is in Dubai, the JW Marriott Marquis hotel. It was built in the year 2012 with over 77 floors with a height of 355 meters or 1,165 ft. With that much height, you can expect an amazing view in your room.

It has a twin that is why it is also known as the twin-tower skyscraper complex. You don’t need to worry anymore if there aren’t any available rooms because the other twin can cater for you, your friends and your family.

It has amazing amenities like a business center, conference hall meetings room, swimming pool and even a retail outlet. You could even say that this hotel has it all because if you want entertainment you can and if you want to go shopping you still can. This is a hotel desgined to fulfill all your needs within its confines.

The food is prepared by some of the best chefs in the world. Your taste buds will love the sensation of how different and exotic ingredients come together and give it a world of flavors and textures. This hotel, after all, caters to the high-class guest so it’s no surprise that the chefs are high class too.

The exterior design of the hotel is phenomenal, extraordinary and breath-taking. You wouldn’t be able to find another hotel design like this one. Because the building is made from glass, for the convenience of each room, how the building was designed is like a 3D type. You would think that part of the building is bulging because of the design.

If the exterior design of the hotel is phenomenal, extraordinary and breath-taking then you should see the interior design. The design is fit for royalty and each room is lavishly designed to fit a luxurious sense of style and taste for the person staying in it. You won’t want to leave the place and you will feel like a king.

There is a famous novelty with this hotel, for the fact that you can witness two sunsets in the same day. You can observe the sun setting from the bases of the building, and once the sun has gone out of view, catch the elevator to the top floor and see it again! Quite remarkable. What’s even more incredible is that if you’re a Muslim living on one of the highest floors of the building, this means you will have to fast a couple of minutes longer during Ramadan!

Now you know about the world’s tallest hotel. If you wanted to you can visit the place or stay a night or two with your family, friends, special someone or by yourself. This way you would be able to enjoy the amazing view of Dubai and you would feel like you are royalty. But if you are afraid of heights then it would be best that you shouldn’t visit it. Overall Dubai is a place well worth visiting, and it’s a nice bonus that the tallest hotel in the world is there as well.

The Most Beautiful Magical Nature Hotels

Below are three of the most stunning hotels in the world. They all give a magical feel and encompass a fantastic feeling of being at one with both the natural and spiritual world. I truly believe the best hotels in are the ones which are unique, whether in terms of architecture or the feeling they give the guest. Read below to find more where to find these fantastic places.

1. Magic Mountain Hotel

Officially known as the “Montana Magicia Lodge”, this hotel reminds me of something between a mini volcano and a giant tee-pee. You can find it in the heart of the Patagonian rainforest in Chile. There are no televisions in this accommodation, which may put off some people, but it all adds to the natural feel! With the non-stop pace and constant technology in every day life – this is a great place to get away from it all. There are plenty of outdoor activities, including hiking, a sauna, zip-line and more. The interior features furniture crafted from tree trunks which give a homely, rustic feel.

magic mountain hotel

 

2. Crazy House Hotel

Calling this magical place a hotel doesn’t do it justice, it’s a Gaudi-esque piece of art! You can find it in Vietnam and it was designed by architect Dang Viet Nga. Hang owns the property, and  if you’re lucky you might see her strolling the premises. It’s constructed from a dead tree and the interior is full of weird and wonderful things such as mysterious ladders and giant wooden animals. There is also a garden which follows the same fairy-tale theme with sculptures.

crazyhousehotel

3. La Balade Des Gnomes Hotel

Finally the “La Balade Des Gnomes Hotel” near Durby in Belgium. This unusual hotel is designed as an enormous wooden Trojan horse. This provides a unique experience and there are ten rooms that are all sculpted completely from natural materials. Rooms are $50-$150 per night but it’s certainly worth it if you’re looking to get close to nature and to stay somewhere different. With the perfect mix of comfort & craziness we really recommend giving it a visit.